We do not offer returns/refunds on the following items:
~ Cleaning & Disinfectants
~ Numbing creams
~ Tattoo Needle cartridges
~ Permanent Makeup Pens / Wireless Tattoo Machines
Please note: the above items are final sale.
We would like you to be 100% satisfied with your Toronto Brow Shop products. If there is a defective product or quality concern, please contact us at firstname.lastname@example.org and we will investigate this issue with you.
We also understand that sometimes you may change your mind. If you wish to return or exchange your unused or unopened products within 14 days, please email us at email@example.com.
Toronto Brow Shop will accept returns (exclude the list above) within 14 days of purchase date, subject to the following conditions below:
~ To be eligible for a return/exchange, the item must be in new condition, unused, and returned in its original packaging.
~ Must be done with 14 days within the purchase date ~
Please note: Toronto Brow Shop is not responsible for covering the shipping return costs on unused or unopened products.
What is your shipping policy?
Most orders are shipped within 24-48 hours of receiving during regular business days.
For time sensitive packages please use one of our express shipping options.
Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed. Please allow additional days in transit for delivery.
Shipping Rates & Delivery estimates:
Shipping charges for your order will be calculated and displayed at checkout. Shipping charges are calculated automatically from our shipping carriers based on weight of your package. Shipping times are only estimates and do not include processing time.
Shipment confirmation & Order tracking:
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 8 hours.
Once an order has been shipped we are unable to cancel or make changes to the order.
If you require to return the entire order after it has been shipped, it will be subject to our return policy.
Customs, Duties and Taxes:
Toronto Brow Shop is not responsible for any customs and taxes applied to your order. All
fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Toronto Brow Shop is not liable for any products damaged or lost during shipping.
If your package is damaged please provide photos of the damaged package so we may start the claim process. We will always work with you on shipping issues & to ensure you get your products in perfect condition.
Returned Packages: (Rejected or Undeliverable)
It is the responsibility of the customer to ensure the address is correct when placing the order and also that the address is deliverable.
A $20 restocking fee + return shipping costs will be applied.
Returned packages will not be re-shipped until the address has been verified & additional shipping charges & fees have been paid. It is the customers responsibility to cover the shipping costs for reshipping rejected packages even if shipping was free on the order.
Returned packages do not qualify for a full refund.
If your package becomes lost or stolen, Toronto Brow Shop will work with you and our courier to locate the lost package. Please email us at firstname.lastname@example.org so we can help you locate it.
Please note: Toronto Brow Shop is not responsible for lost or stolen packages.
In the unlikely event that an item becomes out of stock after your order is submitted, we will ship the rest of the items in your order and send you an email indicating that one of your selected items is out of stock and you will be refunded for that item. We will also refund your shipping for that item.
We offer same day pick ups, and ship our products as early as next day delivery so you can receive your products within the fastest time possible. We cannot guarantee we can cancel an order once it is processed. For any further inquiries, please feel free to reach us at email@example.com .
Please contact us at firstname.lastname@example.org with any questions or to start your return process.