Refund Policy

We offer expedited shipping. Expedited orders can only be shipped Monday through Friday.

Please note, shipping rates and times for most shipping zones are and delivery estimates.

If your delivery address is outside of the general carrier service area, your parcel may take additional time to be delivered than the estimated time.

Please provide us with an email when checking out on our store. Please make sure you enter the correct email address to receive tracking information on your order.

If you enter the incorrect email address you will not receive your tracking information via email. 

Once your order is placed, you will receive an email confirmation of your order and a separate email with your tracking information once your order is shipped.

If the package can not be delivered by the carrier, it will be taken to a local post office, UPS, or FedEx Facility. Please use the tracking information provided and pick up your package in a timely manner or it may be returned to us. 

If the package is not picked up in a timely manner and is returned to sender, you are responsible for the repayment of shipping the package back to you.

If a package is returned by the carrier due to insufficient address, addressee unknown, package not claimed, or any other reason given, we will contact you.

If you do not respond within 30 days, we will automatically refund you for the order minus our 15% restocking fee. 

Make sure that you have checked your tracking information to see if the package has actually been dropped off and if it was dropped off at your home or to the local post office. We encourage you to wait about 12 hours, the carrier could be a little bit late... It happens.

If you still have not received your parcel, please contact us at hello@torontobrowshop.ca so we can further assist you.

Once a package leaves Toronto Brow Shop and is with the carrier, Toronto Brow Shop is not responsible for lost, stolen or damaged packages or missing items. No refund or exchanges will be made on lost, stolen or damaged packages or missing packages.

If your parcel is lost, stolen, damaged, or missing, please contact us at hello@torontobrowshop.ca so we can further assist you.

Don't worry, it happens. If your package doesn't make it to you, it will get sent back to us at Toronto Brow Shop.

Sorry, but you will have to pay the fees for shipping it out again.

Always double and triple check your address, email and all information your are inputting before you complete your purchase. 

If you have noticed an incorrect address on your order, please contact us at hello@torontobrowshop.ca so we can further assist you.

For the safety of your package, all orders over $200 will require a signature from you. 

If you would like to request for your order to be delivered without signature, please request for delivery without signature in your order notes or email us at hello@torontobrowshop.ca so we can further assist you.

We offer flat rate shipping rates to different provinces in Canada.

We also offer free shipping on all orders above $150 CAD.

International shipping fees are calculated in real time based on the address and the carrier. Please input your address at the checkout page and select the shipping option that works best for you.