Frequently Asked Questions

What happens if my package is lost?

If your package becomes lost or stolen, Toronto Brow Shop will work with you and our courier to locate the lost package. Please email us athello@torontobrowshop.caso we can help you locate it.

Please note: Toronto Brow Shop is not responsible for lost or stolen packages.

What happens if my product isn’t available anymore?

In the unlikely event that an item becomes out of stock after your order is submitted, we will ship the rest of the items in your order and send you an email indicating that one of your selected items is out of stock and you will be refunded for that item. We will also refund your shipping for that item.

Missing an item or received incorrect item(s)?

If for any reason, your order is missing items or you have received incorrect items, please email us at hello@torontobrowshop.ca so we can best assist you to resolve this issue together.

How can I cancel my order?

We offer same day pick ups, and ship our products as early as next day delivery so you can receive your products within the fastest time possible. We cannot guarantee we can cancel an order once it is processed. For any further inquiries, please feel free to reach us at hello@torontobrowshop.ca .

Here's how to get your return process started.

Please contact us at hello@torontobrowshop.ca with any questions or to start your return process.