FAQ Page

Once a package leaves Toronto Brow Shop and is with the courier, Toronto Brow Shop is not responsible for lost, stolen or damaged packages or missing items. No refund or exchanges will be made on lost, stolen or damaged packages or missing items. By purchasing with us, you agree to these terms.

Most orders are shipped within 24-48 hours of receiving during regular business days.

For time sensitive packages please use one of our express shipping options.

Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed. Please allow additional days in transit for delivery.

Customs, Duties and Taxes:

Toronto Brow Shop is not responsible for any customs and taxes applied to your order. All
fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


Toronto Brow Shop is not liable for any products damaged or lost during shipping.
If your package is damaged please provide photos of the damaged package so we may start the claim process. We will always work with you on shipping issues & to ensure you get your products in perfect condition.

Returned Packages: (Rejected or Undeliverable)

It is the responsibility of the customer to ensure the address is correct when placing the order and also that the address is deliverable.

A Return shipping cost will be applied on all orders (even orders with free shipping).

Returned packages will not be re-shipped until the address has been verified & additional shipping charges & fees have been paid. It is the customer's responsibility to cover the shipping costs for re-shipping rejected packages even if shipping was free on the order.

Returned packages do not qualify for a full refund. Shipping costs are non-refundable. Any costs associated with return shipping will be deducted from the refund.

Updated 4/8/2023

Shipping charges for your order will be calculated and displayed at checkout. Shipping charges are calculated automatically from our shipping carriers based on weight of your package. Shipping times are only estimates and do not include processing time.

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 8 hours.

Once an order has been shipped we are unable to cancel or make changes to the order.

If you require to return the entire order after it has been shipped, it will be subject to our return policy.

If your package becomes lost or stolen, Toronto Brow Shop will work with you and our courier to locate the lost package. Please email us at hello@torontobrowshop.ca so we can help you locate it.

Please note: Toronto Brow Shop is not responsible for lost or stolen packages.

In the unlikely event that an item becomes out of stock after your order is submitted, we will ship the rest of the items in your order and send you an email indicating that one of your selected items is out of stock and you can choose to wait or be refunded for that item.

How Can I Cancel My Order?

We offer same day pick ups, and start processing your order as soon as it comes in so you can receive your products within the fastest time possible. We cannot guarantee we can cancel an order once it is processed. For any further inquiries, please feel free to reach us at hello@torontobrowshop.ca .

Please contact us at hello@torontobrowshop.ca with any questions or to start your return process.